Frequently Asked Questions
We hope to be able to assist you or your family members in getting the right treatment. In order to get started, you can contact us the following ways:
- Email: firstname.lastname@example.org
- Phone: 626-470-9834 ext. 501
- Our website: https://choices.care/contact/
One of our staff members will contact you back, generally within 1-2 business days. We will provide you some information regarding our programs at this time, but ideally would like for you to join us for a “Meet and Greet” appointment so we can talk more specifically about how the program could work for you.
If you opt to join us for a “Meet and Greet”, we will send you some secure applications to fill out online, and once received, will contact you to schedule the “Meet and Greet” with one of our Intake Therapists. This no-obligation, informational meeting will last about 45 minutes and the goal is to tell you more about the programs offered and provide some feedback as to whether our programs may be a benefit to you. Should you decide you’d like to move forward, we will contact you as soon as we have Therapist availability to get started.
The first commitment is only for a 4-week period. This is an assessment period to determine what specific goals and targets you would like to target your treatment on for the first couple of months, and to give you a sample of what the full comprehensive program experience is, so that you can make an informed decision before committing to the program.
From there, your next commitment is generally for 6 months at a time, as this is how long it takes to complete one full round of the curriculum taught in our DBT Skills Group. Many people complete multiple rounds of skills group; however, every 6 months you and your Therapist will discuss next commitments and steps and ensure everyone is in agreement about what you’ll be working on and what is expected.
General Costs for Services:
There are charges for all program services, including therapy, skills group classes, preparation of special reports or treatment summaries, or other services you may request. We also have detailed our skills group attendance policy and cancellation policies below.
Individual and Family Services
Intake Assessment (45 min)
Psychotherapy, 45 minutes with patient
Psychotherapy, 60 minutes with patient
Family Psychotherapy (Collateral) without the patient present (26-50 min)
Family Psychotherapy (Collateral) without the patient present (51-90 min)
Family Psychotherapy (Conjoint) with patient present (26-50 min)
Family Psychotherapy (Conjoint) with patient present (more than one family member) (51-90 min)
DBT Adult Skills Group Therapy
DBT Multi-Family Skills Group Therapy (Charges for Child Only)
INDIVIDUAL SKILLS GROUP
FAMILY SKILLS GROUP
Cancellations more than 48 hours in advance
Late Cancellation Fee less than 48 hours in advance (for all services except groups)
No Show/Cancellations with no notice or cancellation within 4 hours of service will be charged the full rate of service.
Correlates to full cost of service
Skills Group Payment Policy: Enrollment in DBT Skills Group ensures space in the class for a full 6-month cycle (24 classes). Payment is made in the form of monthly installments or via full class fee up front with 10% discount (Discount revoked if Client terminates treatment. All prior services revert to standard rates and remaining balance will be refunded). Missed classes can be “made up” during the same week by attending another scheduled class, or by scheduling an Individual Skills Group Session (billed separately). Missed classes cannot be refunded or added as additional classes after the course is completed. Skills groups attended will be billed to insurance at time of service for reimbursement accordingly.
Many ask if we are in-network with any insurance companies. Unfortunately, due to the overlapping and varied components and treatment providers utilized in a comprehensive outpatient DBT program, we are not in-network with any insurance panels at this time.
We provide claim submission for our clients for all out-of-network claims to speed up reimbursement and reduce the hassle of superbills for the consumer. We also provide verification of benefits upon initial contact to provide as much up-to-date information as possible regarding possible out-of-pocket expenses.
Choices has had some success in navigating “Single Case Agreements” with some insurance companies on a case-by-case basis, when comprehensive DBT services are indicated for the client and there are no programs offered within the network or the region. When we are able to agree with insurance companies on these Agreements, our Administrative staff will submit all claims and our Clinical staff will communicate with your insurance company to assist in sustaining this special coverage.
Our Administrative staff is happy to provide you information and support in attempting to obtain such agreements as a way of mitigating out-of-pocket costs. However, each insurance company is different, and there is no guarantee we will be able to obtain such agreement. Additionally, acceptance from your insurance company to cover our services does not guarantee our program is able or willing to take on the case. Due to the extensive additional time and resources needed to navigate Single Case Agreements, each of our Providers has a set number of Single Case Agreement clients they can take at any one time.
No Surprises Act:
You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost.
Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided.
- You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- If you schedule a health care item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the healthcare provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.
- If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate and the bill.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1-800-985-3059.
PRIVACY ACT STATEMENT: CMS is authorized to collect the information on this form and any supporting documentation under section 2799B-7 of the Public Health Service Act, as added by section 112 of the No Surprises Act, title I of Division BB of the Consolidated Appropriations Act, 2021 (Pub. L. 116-260). We need the information on the form to process your request to initiate a payment dispute, verify the eligibility of your dispute for the PPDR process, and to determine whether any conflict of interest exists with the independent dispute resolution entity selected to decide your dispute. The information may also be used to: (1) support a decision on your dispute; (2) support the ongoing operation and oversight of the PPDR program; (3) evaluate selected IDR entity’s compliance with program rules. Providing the requested information is voluntary. But failing to provide it may delay or prevent processing of your dispute, or it could cause your dispute to be decided in favor of the provider or facility.
We offer continuing education, professional consultation and clinical and program supervision.
We provide Continuing Education for psychologists, mental health professionals and healthcare providers on a variety of topics. For additional details on current offerings, please go here (link to professional training calendar page).
(Certified Continuing Education Provider – CAMFT# 128621/ BRN# 15873 /PAT# 037)
To learn any skill, it requires acquisition, strengthening and then generalization. Our team can help you preserve and fully utilize the training you receive, as well as create and nurture some in-house experts to sustain the growth. We also offer several programs for ongoing education and training of your staff or group.
- Human Resources
- Management/Leadership Development
- Customer Service/Engagement
- Hospital/Facility/Residential Line Staff Training
- School/After School/Administration
We have intensively trained clinicians with experience in providing clinical guidance and supervision to DBT practitioners, including training, consultation, team and program development, and clinical tape adherence review. Individual and group supervision sessions are available.